Q789 believes gaming should be a source of entertainment — not stress or hardship. We care about the mental and financial well-being of every member, and offer a range of responsible gaming tools to support that.
Q789 is always here for you. Reach out for support whenever you need it.
Important Notice: Gaming is for entertainment only. Strictly prohibited for anyone under 18. Never use gaming as a way to solve financial problems.
Responsible play means enjoying gaming as a form of entertainment — in a way that has no negative impact on your life, family, relationships, work, or finances. At q789, we believe every player has the right to play in a safe and controlled environment.
Responsible gaming isn't just about setting financial limits — it's a complete mindset. How long you play, why you play, and how you feel afterwards all contribute to building healthy gaming habits. On the q789 platform, we strive to be with you throughout that entire journey.
When gaming crosses the line from entertainment into compulsion, it stops being fun. q789's responsible gaming policy is designed to help you recognise that moment and find the support you need. Our tools will help you stay aware and in control.
Keep in mind: Responsible play doesn't mean less fun — it means more lasting enjoyment. Playing in a controlled way keeps gaming fun every time.
Q789 is a licensed and regulated gaming platform. We don't just provide entertainment — we're also committed to maintaining a safe and responsible environment. Below are our core commitments:
q789 conducts regular responsible gaming reviews through third-party auditors and adheres to international standards.
Q789 provides players with a range of practical tools to help you make informed decisions. All of these tools are easily accessible from your account settings.
Set a daily, weekly, or monthly maximum on your deposits. Once set, it takes effect immediately — and any increase requires a 24-hour waiting period.
Set a maximum time limit for each gaming session. When the time is up, you'll receive an automatic alert and your account can be temporarily suspended if needed.
Gaming will automatically stop once you reach a set loss amount. This protects you from significant financial harm.
Take a break from gaming for anywhere between 24 hours and 6 weeks. During this period, playing games or making deposits will not be possible.
Lock your account completely for 6 months to 5 years. During this period, no new accounts can be opened.
Pop-up notifications appear at regular intervals showing a summary of how long you've been playing and how much you've won or lost.
Gaming addiction develops gradually and is often hard to recognise in the early stages. The table below lists symptoms by level of risk. If any of them sound familiar, take action now.
| Signs | Details | Risk Level |
|---|---|---|
| Playing Beyond Your Budget | Spending more than you can afford | Medium |
| Chasing Losses | Repeatedly playing to try to win back lost money | High |
| Lying | Hiding your gaming from family or friends | High |
| Impact on work or studies | Neglecting responsibilities because of gaming | High |
| Relationship Strain | Gaming is causing conflict with family | Medium |
| Losing Control | Unable to stop even when you want to | High |
| Constantly thinking about gaming | Constantly thinking about your next gaming session | Low |
| Emotional Distress | Feeling anxious or irritable when not playing | High |
If you notice even one high-risk sign in yourself, contact q789's support team immediately or activate self-exclusion.
Answer the following questions honestly to check your own gaming habits. If you answer "Yes" to more than three, we strongly recommend seeking help.
Have you spent more than your set budget on gaming and regretted it afterwards?
Have you felt the urge to keep betting more in order to chase losses?
Is gaming affecting your work, studies, or time with family?
Have you ever hidden your gaming spending from family or friends?
Do you feel restless or irritable when you try to take a break from gaming?
Have you ever felt like gaming is taking control of your life?
Have you taken on debt or cut back on essential expenses because of gaming?
This assessment is not a substitute for professional advice. If you feel you may be at risk, seeking help is not a sign of weakness — it takes courage.
Q789 believes protecting minors is a shared responsibility for every family. As a parent or guardian, here are steps you should take to keep your child safe from online gaming:
q789 has a strict age verification system in place. Any attempt by a minor to open an account will be automatically rejected. That said, parents and guardians should remain vigilant.
Gaming addiction is a recognised mental health condition, and professional help is available. q789 encourages you to seek the right support. Remember, asking for help is a sign of strength.
If you or someone you know is struggling with a gaming addiction, please seek advice from a mental health professional. In Bangladesh, the National Mental Health Helpline and community clinics can provide support.
You can also reach out for direct support through q789's own support channels. Our trained team is available 24/7, and your information is kept completely confidential.
q789 Support Email: [email protected] — Write to us for anything related to responsible gaming.
These simple habits will keep your gaming experience enjoyable every time
Decide how much you can afford to spend before you start playing. If you lose it, accept it — don't chase your losses.
Set a time limit before you start playing and stop when you reach it. Using a timer can help.
Don't treat gaming as a source of income. It's entertainment — winning is a bonus, losing is part of the game.
Take at least a 15-minute break every hour. Get up, walk around, drink some water — clear-headed decisions are better decisions.
Gaming when you can't sleep or feel lonely increases the risk of addiction. Stay away from games when you're tired or stressed.
Talk openly with family or friends about your gaming. Keeping it hidden is the first warning sign.
Answers to your questions about responsible gaming
Your safety and well-being are the top priority at q789. Use our responsible gaming tools and keep entertainment just that — entertainment.