Q789 Terms and Conditions — know this before you play

Q789 is an international online gaming and betting platform operating under a valid license. These terms and conditions constitute a legal agreement between the platform user and q789. By using q789's services, you confirm that you are at least 18 years of age and that online gaming is legal in your country.

Q789 reserves the right to update these terms and conditions at any time. When changes are made, a notice will be posted on the website along with the date of the latest update. It is the user's responsibility to review these terms regularly and stay up to date.

• Q789 services are intended for personal entertainment purposes only, not for commercial use
• Each user may operate one account only
• Unauthorized use of q789's content, logo, or trademarks is strictly prohibited
• Q789 reserves the right to suspend or discontinue services, temporarily or permanently, at any time
• Users accessing the service from outside Bangladesh are responsible for complying with their local laws

You must be 18 years of age or older to create an account on q789. All information provided at registration must be accurate, complete, and your own. If an account is opened with false information, q789 may close that account at any time and forfeit any remaining balance.

Q789 follows a KYC (Know Your Customer) verification process. Before processing a withdrawal, you may be required to verify your identity using a national ID card, passport, or driving license.

• Only one account per person is permitted
• Registration requires your correct name, date of birth, and contact details
• Keeping your account password secure is the user's own responsibility
• Using or sharing another person's account is strictly prohibited
• Any changes to your registered details must be reported to q789 support immediately

Q789 supports all major payment methods in Bangladesh — including bKash, Nagad, Rocket, bank transfer, and more. Deposits are typically credited to your account within minutes.

Your account must be fully verified before a withdrawal can be processed. Withdrawal requests are generally processed within 15 minutes to 24 hours. q789 may delay or place a withdrawal on hold if fraudulent activity is suspected.

• Minimum deposit amount depends on the selected payment method
• Withdrawals can only be made via the same payment method used for the deposit
• Wagering requirements must be met before bonus funds can be withdrawn
• Bank transfer withdrawals may take 1–3 business days to process
• Q789 may request additional KYC information for large withdrawal amounts

Q789 regularly offers attractive bonuses and promotions. Each bonus comes with its own terms that must be read before claiming. Violating bonus terms will result in the bonus being forfeited.

• The welcome bonus is available once only, at the time of your first deposit
• Wagering requirements must be completed to convert bonus funds into real cash
• Wagering requirements apply to winnings from free spins
• Claiming bonuses from multiple accounts on the same device or IP address is prohibited
• Q789 reserves the right to modify or cancel any promotion at any time
• Bonuses have an expiry date — any unused bonus will be forfeited once it expires

All betting and gaming on q789 is conducted in accordance with specific rules. Sports Betting, Live Casino, slots, and bingo — each category has its own dedicated rules. The general betting rules are outlined below:

• Once a bet is confirmed, it cannot be changed or cancelled
• If a game is interrupted due to a technical error, q789 will resolve the matter in accordance with its own policy
• Winnings obtained by exploiting incorrect odds or technical errors may be voided
• Bets will be refunded if a sports event is cancelled
• A slight delay in live betting is normal

Q789 is committed to maintaining a safe and fair gaming environment. The following activities are strictly prohibited and will result in permanent account closure if detected:

• Opening multiple accounts to claim bonuses more than once
• Using stolen or unauthorized payment methods
• Using bots or automated software to play games
• Colluding with other players to manipulate outcomes (collusion)
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage
• Money laundering or transactions involving illegal funds

Q789 reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

• If evidence of a terms violation is found
• If registration is completed using false or inaccurate information
• If age verification fails or the user is found to be a minor
• Under the direction of a court or regulatory authority
• If our services are accessed from a prohibited country or region

Users may request account closure at any time. Any valid balance can be withdrawn before the account is closed; however, bonus balances will not be refunded.

Q789 believes in responsible gaming. We want our platform to be used purely as a source of entertainment. If you feel that gaming is getting out of control, please make use of our responsible gaming tools:

• Set deposit limits — daily, weekly, or monthly
• Use the self-exclusion feature — available from 30 days up to permanent
• Take a cooling-off period — temporarily pause your account activity
• Keep Reality Check enabled — receive reminders at set intervals

Q789 takes your personal data seriously. We collect, store, and use your information solely for the purpose of providing our services. Your personal data is never sold or disclosed to third parties without authorization.

• All data is protected with SSL encryption
• Payment information is stored in accordance with PCI DSS standards
• Users have the right to access and correct their personal information
• Cookies and tracking technologies are used solely to improve our services

For our full privacy policy, visit our Privacy Policy Page View.

Q789 bears limited liability for losses arising from technical errors, server downtime, or other circumstances beyond our control. Our total liability shall in no case exceed the user's principal account balance.

For any dispute, please contact the q789 support team first. We aim to respond within 48 hours. If the issue remains unresolved, it will be settled through neutral mediation.

• In any dispute, q789's decision shall be considered final
• These terms and conditions are governed by international gaming law
• Claims must be submitted within 30 days of the incident